Customer Service...HA!

I fucken hate Best Buy. Never again will I purchase a computer, camera, lenses, etc from there again.
I'm currently awaiting the arrival of my piece of shit computer they've had at their HP headquarters for about a month. I can't wait to get it back and see if I've got anything left on it. Oh of course they assured me as I was signing the contract, that clearly stated they are not responsible for lost data, that they would not have to wipe my hard drive, he's saying this along with "it'll be back here in 10-15 business days and we'll give you a call." ...so you can imagine the faith I have in them at this point.
My hubby received a call on the 17 business day letting him know that they do have the computer but they have to overnight it (they did say overnight and they continue to say overnight every time I talk to them) back to HP because the video still isn't working! Okay, hold on...you had it at HP where these people are going to fix what you couldn't when I brought it in and now you're telling me they sent it back while the video is still not working??!! Excuse me but WTF!?? So I called the mighty geek squad on the 26th (this would be the day after it should have come back from being overnighted back & forth) and he tells me THEY JUST RECEIVED IT! OMFG! I'm fucken irate...but I don't let this loser know because the last thing I need is for some punk to put my shit on the back burner because I threw a hissy fit over the phone. He precedes to tell me he thinks (THINKS!!!!!) they should be getting it back on the 2nd. Excuse me....AAAHHHHHHHHHHHHHHHHHHHHHHH!!!! Now, as if that wasn't bad enough...Yesterday, the 2nd, I called the all mighty geek squad (btw...very friendly, customer minded people (scarcasm at it's finest...i know)) and am told that they have no notes in their system since the 26th and he doesn't know what's going on but he'll be sure to send a fucken escalation email and if he hears anything he'll give me a call and you just know I haven't received a call yet. And about the overnight thing...it's only overnighted after they actually look at it. When they tell you they're overnighting it...keep that in mind.

What is it about the customer service industry that gives me that 'oh god I'd rather rip my own heart out than have to deal with you' feeling?? My p.o.s. computer has had problems in the past and using the HP help line SUCKS so there was no way in hell I was going to just send my computer off. Instead I recruited an ex co-worker, kind-of-friend guy that all I have to do is bake some brownies and pay for any new hardware and SHAZAM! I'm ready to go. Unfortunately this computer has some sort of complex and has more problems than we had originally thought and I had no other choice. I'm forced to use these arrogant assholes who I guess think of themselves as a gift from god because they know more about computers than your average person. This new found glory gives them the right to treat you with little to no respect what-so-ever and give you the run around until they feel you've endured enough bullshit and next time you might come in with a tazer. When we took our computer in the little fucker never once looked at me in the eye...not once and when you call to get the status you're treated like a nuisance..."Like hello, I'm in the middle of a very intense game of dungeons & dragons!" Okay, sorry about the dungeons and dragons gag but my god...what is it that you were doing at work that's so damn important that you can't take a few minutes and let me know the status of the computer I very reluctantly entrusted with you is???

Now I know I've been completely picking on Best Buy this whole time but all you other companies out there are the exact same way! You don't even want to get me started on DHL. Granted there are some great companies out there and next time I run into a wonderfully helpful person I will be sure to say so, but until then...